Thank you for visiting Oak & Bark (“us,” “we,” or “our”). This Privacy Policy describes how we collect, use, and disclose your information when you use our website [https://oakandbark.com/] (the “Website”) and the choices you have associated with that data.

1. Information We Collect

We collect several different types of information for various purposes to improve your experience on our Website.

• Personal Information: When you place an order or create an account on our Website, we may collect certain personally identifiable information (“Personal Information”) from you, such as your name, email address, billing address, shipping address, and phone number.
• Payment Information: We use secure third-party payment processors to handle your payment information. We do not store your full credit card details ourselves.
• Usage Data: We may also collect information about how you access and use the Website, such as the pages you view, the links you click, and the search terms you use. This information is collected automatically through cookies and similar technologies.

2. Use of Your Information

We use the information we collect for various purposes, including:

• To process your orders and fulfil your requests.
• To send you important information about your orders, including order confirmations and delivery notifications.
• To personalize your experience on the Website by recommending products that may interest you.
• To improve the Website and our services.
• To send you promotional emails (with your consent).
• To comply with legal and regulatory obligations.

3. Sharing Your Information

We may share your information with third-party service providers who assist us in operating the Website and conducting our business, such as payment processors, shipping companies, and marketing agencies. These third-party service providers are obligated to use your information only to perform the services they provide to us and in accordance with this Privacy Policy.

We will not share your Personal Information with any third-party for marketing purposes without your consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information.

Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies are also used, such as beacons, scripts, and tags to collect and track information and to improve and analyse our Website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

5. Your Rights

You have certain rights regarding your Personal Information:

• Right to Access: You have the right to request access to your Personal Information that we hold.
• Right to Rectification: You have the right to request that we rectify any inaccurate Personal Information.
• Right to Erasure: You have the right to request that we erase your Personal Information.
• Right to Restrict Processing: You have the right to restrict the processing of your Personal Information.
• Right to Object: You have the right to object to the processing of your Personal Information.
• Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your Personal Information at any time.

To exercise any of these rights, please contact us at [email protected]

6. Data Retention

We will retain your Personal Information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Security

We take reasonable steps to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. Therefore, we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected] .